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Good product but not good customer service |
April 30, 2025 |
Reviewer:
Tom Polk from Oak Island, NC United States
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Wrong adapter originally sent with the order. I tried calling them multiple times over multiple days, each time getting a recording that just hangs up on you at the end. I also emailed them. It was only after I put in a dispute on my credit card that they finally reached back out to me. I actually ordered the correct adapter and when the finally got back to me, they agreed to cancel the charge (although it has not yet reversed on my credit card). The person who called me indicated they were having some issues with their phone system. I was also not impressed with the person's lack of knowledge on letting me know what I needed to be able to fill their CO2 cylinders from my large cylinder (I am using the cylinders with my SodaStream). It seems to me that this is exactly why they are selling the adapter kit yet they seem to only know about paintball. I am glad I have what I need now and no longer have to rely on them to answer any questions. As of today, no one is answering the phones.
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